Privacy Policy

1. Overview

Host Marauder ("we," "us," or "our") operates hostmarauder.com and provides web hosting, domain registration, and related professional services. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

We take your privacy seriously. We collect only what we need, we don't sell your data, and we're transparent about what happens to it.

2. Information We Collect

Information You Provide Directly

• Account information: Name, email address, billing address, and phone number when you register or purchase services.
• Payment information: Credit card and billing details processed through secure third-party payment processors. We do not store full card numbers.
• Communications: Messages you send us through our contact form, email, or support channels.
• Project information: Details you share about your business, website, or technical needs when engaging our professional services.

Information Collected Automatically

• Usage data: Pages visited, time spent, referring URLs, and browser/device type — collected through server logs and analytics tools.
• IP address: Used for security, fraud prevention, and approximate geographic location.
• Cookies: See the Cookies section below for details.

Information from Third Parties

When you purchase hosting or other resold products through our platform, transaction data is also processed by our infrastructure provider in accordance with their privacy policy. We may receive order confirmation and account status information from them.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and service agreements
• Create and manage your account
• Communicate with you about your services, invoices, and support requests
• Send service-related notices (renewal reminders, outage notifications, policy updates)
• Improve our website, services, and customer experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

We do not use your information to send unsolicited marketing emails. If we send promotional communications, they will include an easy unsubscribe option.

4. Information Sharing

We do not sell, rent, or trade your personal information. We share it only in the following circumstances:

Service Providers

We share necessary information with third-party providers who help us operate our business, including:

• Infrastructure Provider — for hosting, domain, and product fulfillment
• Payment processors — for secure payment handling
• Analytics tools — for understanding site usage (data is anonymized or pseudonymized)

These providers are authorized to use your information only as necessary to provide services to us.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights or the safety of others.

Business Transfer

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction. We will notify you via email or a notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Cookies & Tracking

Our website uses cookies — small text files stored in your browser — to improve your experience. We use:

• Essential cookies: Required for the website to function (session management, security).
• Analytics cookies: Used to understand how visitors use our site (e.g., Google Analytics). This data is aggregated and not personally identified.
• Preference cookies: Remember settings you've chosen (e.g., tab selection, form data).

You can control cookies through your browser settings. Disabling cookies may limit some functionality. We do not use advertising or tracking cookies from third-party ad networks.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymize it.

Account information is retained for the duration of your account and for a reasonable period after account closure, as required by law and our business obligations (such as billing records).

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encrypted connections (HTTPS), access controls, and secure data storage.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain processing activities.

To exercise any of these rights, contact us at support@hostmarauder.com. We will respond within a reasonable timeframe. Note that some requests may be limited by legal requirements or our legitimate business interests.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy at this URL with a revised "last updated" date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

For material changes, we will make reasonable efforts to notify active customers by email prior to the changes taking effect.